Stone Pitt Holiday Park – Privacy Notice

Stone Pitt Holiday Park (‘we’ or ‘us’ or ‘our’) gather and process your personal information in accordance with this privacy notice and in compliance with the General Data Protection Regulation (GDPR). This notice provides you with the necessary information regarding your rights and obligations and explains how, why and when we collect and process your personal data.

How we use your information

Website

This privacy notice tells you what to expect when we collect personal information. It applies to information we collect about you when booking your holiday.

When you visit our website, we record the IP address you use when visiting, this is part of the website process and it is not used and is removed after the standard 12 month period.

When making a booking, we collect the primary contacts name, address and email address and telephone number so that the booking can be made and invoice/receipt sent out. When booking online the payment details are collected and passed directly to our payment provider, Stripe, and are not retained by ourselves. All payment details taken over the phone are immediately destroyed.    

Email correspondence

The email is processed via our internet service provider and will be retained on their systems for no more than 2 years unless the content is required to be by UK law.

We collect your holiday booking information on our computer and it is secured to a backup. The information will be lawfully processed due to the contractual agreement you undertake by making the booking. The information will be retained in line with HMRC requirements for financial records, for 7 years. Enquiries, where no subsequent reservation was made, will be retained for no more than 12 months.

All completed registration forms will be retained for six years in line with current contract law.

If you use our WiFi service, then the usage is monitored by our supplier, Camping Connect LTD, and these details are retained in line with UK anti-terrorist and law enforcement guidelines.

We use CCTV for protection and security of assets and the images are retained in line with UK law enforcement guidelines.

Cookies

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites

Our cookies help us:

• Make our website work as you’d expect
• Remember your settings during and between visits
• Improve the speed/security of the site
• Allow you to share pages with social networks like Facebook
• Continuously improve our website for you
• Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

• Collect any sensitive information (without your express permission)
• Pass data to advertising networks
• Pass personally identifiable data to third parties
• Pay sales commissions

You can learn more about all the cookies we use below

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Third party functions

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

• Vimeo

Disabling these cookies will likely break the functions offered by these third parties

Social Website Cookies

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so-called “analytics” programs also tell us if how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use: Google Analytics

Your rights

Under the GDPR, you have rights as an individual which you can exercise in relation to the information we hold about you.

You can read more about these rights on the Information Commissioner’s Office website.

Access to personal information

We will try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘data subject access request’ under the GDPR. If we do hold information about you, we will:

give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; let you have a copy of the information in an intelligible form.

To make a request to us for any personal information we may hold you can contact us as shown below.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

Safeguarding Measures.

We take your privacy seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including anti-virus software and role-based access.

Sharing and disclosing your Personal Information

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice, or when requested by the relevant authority in the event of suspected criminality eg police.

How to contact us

If you want to request information about our privacy policy you can email us (info@stonepitt.co.uk ) or write to:

Stone Pitt Holiday Park

Begelly,

Kilgetty

SA68 0XE

01834 811086